Privacy Policy

Last updated: January 1, 2025

1. Introduction

At SolBuy Services ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using SolBuy Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Profile information (bio, avatar, portfolio)
  • Payment information (processed securely through Stripe or blockchain)
  • Communication data (messages, support tickets)
  • Service listings and transaction history

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Location data (approximate based on IP address)

2.3 Blockchain Information

If you use cryptocurrency payments, we may collect your wallet address and transaction history. Please note that blockchain transactions are public and permanent.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative and promotional communications
  • Respond to customer support requests
  • Monitor and analyze usage trends
  • Detect and prevent fraud and abuse
  • Comply with legal obligations
  • Personalize your experience

4. Information Sharing and Disclosure

4.1 With Other Users

Your profile information and service listings are visible to other users. Messages sent through the platform are visible to the intended recipients.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processors (Stripe for fiat, blockchain networks for crypto)
  • Cloud hosting providers
  • Analytics services
  • Email service providers
  • Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes (subpoenas, court orders)
  • Government requests
  • Investigations of potential violations
  • Protection of our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@solbuy.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve our services
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@solbuy.com
Address: 123 Digital Avenue, San Francisco, CA 94102
Phone: +1 (234) 567-890