Trust & Safety
Your safety and security are our top priorities. Learn about how we protect our community.
Our Commitment to Safety
SolBuy Services is built on trust. We work hard every day to maintain a safe, secure, and transparent marketplace where both buyers and sellers can operate with confidence.
Secure Transactions
All payments are processed through secure, industry-standard payment processors. We never store sensitive payment information on our servers.
Verified Users
We verify user accounts and monitor activity to prevent fraud and ensure all users are legitimate members of our community.
24/7 Monitoring
Our systems continuously monitor for suspicious activity, fraud attempts, and policy violations to keep the platform safe.
Quality Assurance
We maintain quality standards for services and have processes in place to resolve disputes fairly and efficiently.
Safety Guidelines
For Buyers
- Review seller profiles, ratings, and reviews before placing an order
- Communicate all requirements clearly through our messaging system
- Keep all transactions within the platform for protection
- Report any suspicious behavior or policy violations immediately
- Never share personal or financial information outside the platform
For Sellers
- Provide accurate descriptions and set realistic delivery times
- Deliver work that matches your service description and quality standards
- Respond to buyer messages promptly and professionally
- Never request or accept payments outside the platform
- Respect intellectual property rights and deliver original work
Warning Signs & Red Flags
Watch Out For:
Be cautious if someone exhibits any of these behaviors:
- ⚠️Requests to communicate or transact outside the platform
- ⚠️Asks for personal information like passwords or bank details
- ⚠️Offers deals that seem too good to be true
- ⚠️Pressures you to make quick decisions or payments
- ⚠️Has no reviews, rating history, or incomplete profile
- ⚠️Refuses to provide samples or portfolio of previous work
If you encounter any of these red flags, stop communication immediately and report the user to our support team.
Report Issues
If you experience or witness any violations of our policies, suspicious behavior, or safety concerns, please report it immediately. We take all reports seriously and investigate promptly.
How to Report:
- Use the "Report" button on user profiles or service listings
- Contact our support team at safety@solbuy.com
- Use the live chat feature for urgent safety concerns
What Happens Next:
- Our safety team will review your report within 24 hours
- We may request additional information if needed
- Appropriate action will be taken, which may include warnings, restrictions, or account suspension
- You'll be notified of the outcome while protecting privacy
Have Questions About Safety?
Our support team is here to help with any safety or security concerns.